Refund & Returns Policy

1. The short version

• If your case arrives (or prints) faulty, defective or damaged, we'll replace it or refund you — your choice for major problems. Just let us know within 30 days.
• Because every case is personalised with your own design, we can't accept change-of-mind returns (for example, you no longer want it, or you chose the wrong phone model). This doesn't affect your rights under the Australian Consumer Law.
• To start a return, email mirasusa81@hotmail.com with your order details and a photo of the issue.

2. Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits or excludes those rights.

3. What counts as faulty or defective

We'll treat a case as faulty or defective if, for example:

• the print is smudged, peeling, misaligned or missing parts of your design (beyond the normal print area and trim);
• the case is cracked, warped or doesn't fit the phone model you selected;
• a machine charged you but didn't dispense a case, or dispensed the wrong case;
• an online order arrived damaged in transit, or the wrong item was delivered.

The following aren't faults and aren't covered by this policy (though please still reach out — we'll do our best to help):

• you selected the wrong phone model or uploaded the wrong image;
• blur, pixelation or cropping that reflects the resolution or framing of the image you uploaded and previewed;
• minor colour differences between your screen and the printed case (screens and printers render colour differently);
• normal wear and tear, or damage caused after you received the case.

4. Timeframes

• Online orders: please contact us within 30 days of delivery.
• Machine (in-store) purchases: please contact us within 30 days of purchase, and let us know the location, date and approximate time, plus your payment receipt.

If you contact us after 30 days we may still be able to help, and your Australian Consumer Law rights continue to apply for a reasonable period having regard to the nature of the product.

5. How to make a claim

1. Email mirasusa81@hotmail.com (or use the contact form) with your name, order number or payment receipt, the phone model, and a clear photo of the problem.
2. We'll reply, usually within 2 business days, and may ask a couple of follow-up questions.
3. For a valid claim we'll reprint and send a replacement at no cost, or refund you to your original payment method — for a major failure, the choice is yours. We'll cover any return shipping we ask you to arrange.

6. Refund processing

Approved refunds are issued to the original payment method (card, Apple Pay, Google Pay, etc.). Depending on your bank, funds typically appear within 5–10 business days of us processing the refund. We'll email you when it's done.

7. Cancelling an online order

Cases go into production shortly after payment. If you need to change or cancel an order, contact us as soon as possible — if printing hasn't started we'll do our best to help. Once a case has been printed it can't be cancelled for change of mind.

8. Contact

VendLabs, Perth, Western Australia
Email: mirasusa81@hotmail.com
Phone: 0428 254 032